Refunds & Returns Policy

We want you to be happy with your purchase from ldomscandleco.

Returns

Eligible items may be returned within 14 days of delivery. Items must be unused, undamaged, and in their original condition and packaging.

To request a return, please contact us through our website before sending the item back.

Candles

Candles that have been burned, used, damaged after delivery, or otherwise altered cannot be returned.

Because some candles are handcrafted, small variations in color, appearance, or finish are normal and are not considered defects.

Faith-Inspired Gifts & Keychains

Unused keychains and other gift items may be returned within 14 days of delivery if they are in their original condition.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order information and photos of the item and packaging when possible.

After reviewing the issue, we may offer a replacement, refund, or other appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs for ordinary returns or changes of mind.

If an item was damaged during shipment, defective, or sent incorrectly, ldomscandleco will work with the customer to resolve the issue without requiring the customer to pay unnecessary return costs.

Refunds

Once an approved return is received and inspected, the refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges are generally non-refundable unless the order arrived damaged, defective, or incorrect.

Final Sale Items

Personalized or custom-made products, if offered, are final sale unless they arrive damaged, defective, or incorrect.

Contact

For return or refund questions, please contact ldomscandleco through the contact form on our website and include your order information.